Education and Career Readiness

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Case Management Services

A Paradigm Shift – The Title Wave

A paradigm shift in case management is gaining momentum across our country, and in fact around the entire planet. This is the result of academic consensus, successful approaches backed by longitudinal studies, and improved technologies. In the 21st century, case management is already much different than it was in the second half of the 20th century. This paradigm shift is sending shockwaves across institutions that deliver social services. Fortunately, SMRT Solutions has case management technologies and training to help.

Case Management Science in the 21st century

The training curriculum for social scientists is undergoing a massive shift as a result of academic consensus from the mid-1990s. These new social scientists, who generally call themselves case workers, have been trained in data-driven approaches that incorporate new techniques and a clear understanding of what works and what does not work based on a multitude of longitudinal studies. These approaches leverage the evolving role of technology to make case management more effective and efficient, providing greater value at a lower cost. The SMRT Case Management System puts our team of scientists, technologists, education experts, and process management experts to work on each engagement to assist with these new 21st century techniques.

Questions for our Case Management Partners

  • Is your case management solution effective?
  • Do have a data rich client profile with psychometric measurements immediately?
  • Do you have the proper technical solution to capture all data types digitally and grade? psychometric scales automatically?
  • Is your case management training effective?
SMRT SOLUTIONS FOR CASE MANAGEMENT
  • SMRT Core – Case Management System
  • Case Management Pack
  • Client Manager Pack
  • Advanced Analytics Pack
  • Data Inform Pack – For the Advanced Customer
  • Custom Case Management Pack – For the Advanced Customer

New Partnerships

By working together and creating new partnerships, we achieve more.

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Workforce Services

WIOA – A Game Changer

Workforce centers are a key community fixture for individuals at many stages of their employment career. The Workforce Innovation and Opportunity Act (WIOA) has introduced a host of new opportunities in the workforce training space. These new opportunities require new approaches, and the SMRT team has developed a series of highly focused solutions designed to increase efficiencies, communication, and data sharing among community partners. SMRT Case Management solutions include new technologies and high-quality training for enhanced and improved client management.

Workforce Employability – Soft Skills Matter

Workforce readiness programs face many challenges; providing the right blend of solutions that make enduring and meaningful changes in client outcomes is as difficult as it is complex. While many programs across the country are teaching workforce employability skills, everyday practices like resilience, empathy, and conflict resolution can be critical to maintaining positive relationships and following through on tasks. Substantial evidence now indicates that non-cognitive skills improve long term labor market outcomes. SMRT will help train client managers to make every point of contact count with clients.

Questions for our Workforce Partners

  • Do your WIOA partners have access to a common database and dashboard?
  • Could your program benefit from enhanced communication by using a shared vocabulary?
  • No matter which partner the client starts with, can you ensure a consistent experience?
  • What plans do you have to meet the new WIOA demands for improved case management?
SMRT SOLUTIONS FOR THE WORKFORCE
  • SMRT Core – Partner Link System
  • Case Management Pack
  • Client Manager Pack
  • Data Comm Pack
  • Tech Lit Pack



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Adult ED Services

Adult ED and WIOA – A system in flux

Adult education is a complex landscape of centers large and small that cater to a diverse group of learners. Many new strategies are being developed and considered, from curriculum and digital learning initiatives, to performance-based outcomes. These new strategies require flexible, scalable, and sustainable solutions. SMRT adult education services are designed to cater to these multifaceted needs, helping programs streamline their processes and expand their proficiency in many directions.

Case Management and Improving Retention

Case management for adult education in the 21st century is a new and fluid phenomenon that has risen to the forefront with the passage of WIOA. By enhancing, improving, and in many cases starting case management activities, services to all students will be improved. Enhanced case management requires two things: technology efficiencies designed to increase case management efficacy, and staff training for case managers. SMRT Solutions will help train case managers, while at the same time providing technical efficiencies.

Questions for our Adult Ed Partners

  • Does your WIOA implementation seem successful?
  • Is your case management solution effective?
  • Do you have access to data that’s actionable?
  • Is your professional development sustainable?
SMRT SOLUTIONS FOR ADULT EDUCATION
  • SMRT Core – Screening System
  • Career Pathway Pack
  • Tech Lit Pack
  • Achievement Data Pack
  • Adult Ed PM Pack (Process Management)

Opportunities

With a changing landscape and new approaches come new opportunities.


The Right Blend of Services

Technology Efficiencies

SMRT has carefully integrated a number of technologies to help put usable, actionable data in the hands of teachers or school administrators at the lowest possible cost. Using our SMRT screening tool to collect high quality and reliable data, information can even be collected from program participants off site through the online portal. We can also help you modernize your database technology so that real-time data reporting and modeling potential student outcomes becomes effortless. The modern educator also faces challenges in finding the right technology to facilitate program operations. From ensuring program-wide wireless connectivity to evaluating how your students are interacting with and learning from adaptive learning-based technologies, we can help you modernize your technology infrastructure. Our solutions dramatically reduce data collection, analysis, and reporting time, while also greatly simplifying the data for educators.

Staff Development – Reculture not Reogranize

Successful educational reform hinges on mainstreaming social-emotional learning (SEL) teachings, data-driven practices, and positive and sustained collaboration in school or program practices. These three areas underpin a culture of inquiry in which continuous organizational self-assessment, improvement, and learning become automatic. To successfully make this transition, the SMRT team believes that we need to reculture, rather than restructure, programs for success. We provide specialized and continuous professional learning opportunities to schools or program faculty. Only through equipping our educators with appropriate tools, strategies, and best practices can we succeed. The following points outline many of the ways SMRT engages our clients as we work with them to reculture their programs.


The Progression of Staff Development

One And Done Does Not Work

Were you expected to learn to drive in a single day? We believe that having only one or two touch points doesn't accomplish the sufficient support to reach your goals. Like learning to drive, which requires multiple stages from learner’s permit to driver's education, and then practicing for many hours before you were able to pass that licensing test, we know that learning a complex solution or process and achieving proficiency takes continuous practice and support. For this reason, we've incorporated multiple support checkpoints into our staff development solutions.

Ongoing

Not only are multiple checkpoints important in training — but their consistency over time is equally key to ensuring a successful outcome. Professional development at SMRT through coaching and mentoring is an ongoing process throughout every engagement. With over 240 hours involved in each engagement, we can provide consistent and frequent opportunities to refine your implementation, coach and support new players in the process, and help you gather the data and feedback you need.

Sustainable

Sustainability solidifies the methodology for our professional development and training. SMRT maintains a cutting-edge professional development staff with over 100 years of combined experience — and has developed affordable solutions that are sustainable for programs to implement as they need it. It is important to us not only to present you with high-quality intensive services, but to design ongoing services that empower programs to sustain the help they need for many years to come.


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Professional Development Services

Our team of multidisciplinary experts will assist you with current and prospective projects, helping you develop an actionable plan to accomplish your short-term priorities while setting the foundations for long-term success. We not only provide initial launching points, but are dedicated to helping you build a sustainable model backed by ongoing support from our seasoned team. Our professional development services are designed to support and coach you in a flexible and scalable way, built around your unique needs and goals.

College and Career Readiness

The pathway to college and career readiness requires not only academic proficiency but also core employability and life skills necessary for success in those settings. Coordinating and implementing these multiple goals can be a challenge, especially if you are integrating digital learning and other tools and resources into your repertoire.

PD SERVICES FOR COLLEGE AND CAREER READINESS

  • Contextualized training
  • Instructional standards and best practices
  • Career Pathway contextualization
  • Building Student Persistence
  • ELL / Civics Contextualization
  • SEL culture activities
  • PLC culture activities
  • Any other customized training

K-12

In every school and district there are multiple targets and objectives that need to be maintained and strengthened every year. Some of these outcomes are curriculum goals or are driven by assessments, while others focus on digital learning integration or retention and graduation targets.

PD SERVICES FOR K-12:

  • Instructional Walks to Data Collect w/o debriefing
  • Instructional Walks to Data Collect with debriefing
  • Coaching
  • Mentoring
  • Instructional standards and best practices
  • Building Student Persistence
  • SEL culture activities
  • PLC culture activities
  • Any other customized training

Success

Installing a modern program capable of meeting all the diverse needs of your learners may seem daunting. But we know how to achieve it.

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K-12 Services

Services

Regardless of your state, the landscape is made up of school districts organized by county, town, city, or geographic border. Each school district faces different performance outcomes depending on federal, state, and local guidelines, as well as different challenges in developing, expanding, and refining processes and implementations at the micro and macro level. SMRT Solutions can support your program with process management and data tools. SMRT can help schools and/or districts transform endless piles of paperwork into a seamless digital pathway that aggregates data into effective and useful custom dashboards for data-driven decision making. SMRT has flexible and sustainable solutions customized around your immediate and long-term needs that include professional development, digital programming, and/or student intervention through data insights.

K-12 SEL Strategies

Case management for adult education in the 21st century is a new and fluid phenomenon that has risen to the forefront with the passage of WIOA. By enhancing, improving, and in many cases starting case management activities, services to all students will be improved. Enhanced case management requires two things: technology efficiencies designed to increase case management efficacy, and staff training for case managers. SMRT Solutions will help train case managers, while at the same time providing technical efficiencies.

Services for K-12

  • Insightful Data Tools
  • Process and Case Management
  • Professional Development and Training
  • Digital and Distance Learning Implementation Support 
SMRT SOLUTIONS FOR K-12
  • SMRT Core
  • Technical Literacy Pack
  • Achievement Data Pack
  • Professional Learning Communities (PLC) Pack
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Higher ED Services

Services

Higher education programs can occur in multiple formats, including career training certificate programs, community colleges, and four-year institutions. Students may be on campus, remote, or participating with a hybrid model. Despite these differences, higher education programs must not only engage students, but also retain students through graduation and support their pathway to employment. SMRT solutions are designed to help support these challenges, offering process management and professional development to reinforce retention efforts to keep students engaged while combating student attrition. Our solutions also guide and assist your program in expanding their student and case management services and data model so that staff members can quickly and insightfully respond to student needs to guide the toward their goals.

Services for Higher Education

The services we offer to Higher Education Programs are:

  • Big Data Solutions
  • Process and Case Management
  • Digital and Distance Learning Implementation Support
  • Insightful Data Tools
SMRT SOLUTIONS FOR HIGHER EDUCATION
  • SMRT Core
  • Career Pathway Pack
  • Technical Literacy Pack
  • Achievement Data Pack
  • Distance Learning Program Pack